About Us

Pacesetter Claims Service contributes our success to our quality employees. We are a family owned business where we believe in serving not only those that employ us, but also those employed by us. With tremendous focus on our staff, we provide unparalleled training, IT support and hands on field management. We continue to provide one of the most consistent and comprehensive claim files in the industry. Our long standing clients depend on us to help exceed their claim service and production goals.

Since 1997, we have built and continue to attract the best operations team in the property claim industry. Our team supports all aspects of the property line to include Catastrophe, Daily, and Desk adjusting. We also offer file audits, appraisal, and consulting services. Working together, we will help you deliver the service standards your customers expect.

We set the pace! Quality you can count on from a trusted partner you can rely on!

Our History

Pacesetter Claims Service has been a leading provider of catastrophic and daily property claims adjusting services since 1997. The success of our business has been developed by understanding and satisfying our clients one claim at a time. Our fundamental values stabilize the foundation of our organization. We value long-term partnerships with adjusters, insurance carriers, and other industry networks.

Our roots in this industry have allowed us to build an experienced, trusted and reliable claims operation. Top insurance companies around the nation recognize Pacesetter Claims Service as a leader in the independent adjusting field. They depend on our expert team of managers and adjusters to handle their needs.

Our Vision

To be recognized as one of the most trusted and committed providers of customizable solutions to the insurance industry. We will continue to build profitable partnerships with our customers and employees, and be the vendor of choice for both.

Our Mission

To profitably and safely provide high quality services that delight our customers. To decrease revenue volatility and to improve customer quality assurance.

Making an Impact

Folds of Honor

Pacesetter Claims Service is a proud supporter of Folds of Honor. We are pleased to stand with those that have stood for us.


Emmanuel Home of Protection

Karl Brassfield was one of Pacesetter Claims Service's original shareholders and became a full time missionary in 2005. He and his family now serve young female victims of sexual abuse, and neglect. Pacesetter Claims Service believe in the work Karl and the BMDMI are doing in Nicaragua. We have continued to support this mission and others like it that are in place for the purpose of the ultimate greater good.


Office Coffee

Pacesetter found a way to help others by simply changing our office coffee supplier to Phoenix Roasters. 

As more people join the Phoenix Roasters, our relief efforts continue to grow. Not only are we championing relief in the coffee industry, we’re championing it in our own backyard. We do this by supporting organizations that are fighting sex trafficking, ending homelessness, and providing relief to single mothers. We raise the bar when it comes to coffee with a cause. Not only do we pay our farmers an ethical wage, we empower them to do likewise. Our farmers are not only paying their employees an ethical wage, they are also involved in relief efforts in their community. One, for example, involves feeding the single mothers and widows weekly at a Panamanian Hospital.