Claims Services

Our company’s history with virtually any type of catastrophic event allows us to seamlessly manage and efficiently provide solutions to the clients catastrophe operations needs.

During a storm event, we have the knowledge and new technology to handle it all, giving you peace of mind at a time when that could feel impossible.
 

CATASTROPHE OPERATIONS - DEPLOYMENT

Event response begins with Pacesetter’s Catastrophe Operations, which clearly defines and maintains deployment levels and event-specific requirements for our roster of skilled professionals that make up our catastrophe response teams.
 

CATASTROPHE OPERATIONS - MANAGEMENT

Our Catastrophe Operations deploys on-site catastrophe managers for all field events to manage everything from allocation to quality-control measures and our management personnel maintain our high standard for behavior and responsibility.

We understand that in catastrophic situations, your clients want action NOW. Upon receiving the loss report, we get right to work:  following the claim through the entire process to ensure quality control.  We can also staff your site with desk adjusters, support staff, re-inspectors, file reviewers, managers/administrative staff, technical support and even special project teams.

In addition, we have computer programmers on staff to integrate our technology with yours and deliver comprehensive electronic reports.  We will increase productivity and make your entire process run more efficiently.

We strive to maintain an adjuster turnover rate of less than 10%, a staggering figure compared to other companies in the industry, because we understand the need for consistent quality for our corporate clients. Through our feedback from our innovative agent advocate program, our clients are realizing impressive benefits. Agents report that satisfaction with our services has helped them retain customers as well as gain new ones. Clearly, we are pleased to have contributed to increased business for our clients.

Not only has Pacesetter achieved superior customer service ratings for how we handle CAT claims, but we also know the major concerns shared by all insurance carriers. We understand the importance of customer service, severity control, expense control, productivity and employee satisfaction.

Our technology is not impersonal because in this business we deal with people in need. Combining the services of a call center and a claims center, we can handle claims more efficiently yet also provide the needed personal service to diminish insured callbacks to agents and company staff.

Through our affiliation with Pacesetter Tech Training Center, we train all our adjusters in the latest property adjusting software, policy interpretation, claims processing and customer service.

Have a CAT Service Need?  
Email Stan Brown at sbrown@pacesetterclaims.com or call us at (888) 218-4880 for more information.